Ordering Information

Problems with your cart?
Most e-commerce websites use 'cookies' which are small files stored on your computer holding information such as what is in your shopping cart. If you have your internet browsers 'Privacy' settings set too high, then the shopping cart will not function. In Internet Explorer simply go into the 'Tools' menu, then choose Internet 'Options...' A window will pop up and you then need to choose the 'Privacy' tab. now you just need to lower your settings to 'Medium High' as shown below. if you continue to have problems then it is possible you have a third party application (such as Anti-Virus or Firewall) which is overriding this option and causing the cookies to be blocked.


How do I place my order?
You can place your order online using our secure server, by fax, quoting your debit/credit card details, by email or by mail. Our address and telephone details are on the UK Hooks contact page.

How can I pay?
We accept most major debit/credit cards or personal cheques if you have a UK bank account as well as Postal Orders or even cash if registered.

What currency can I pay in?
Our products are priced in GB Pounds, which is what we prefer. If you need a quotation in another currency then please e-mail mike@ukhooks.com for a quotation.

How safe is my payment?
Our credit card services are provided by Worldpay plc, the largest bank approved internet payment processor in the world. Worldpay manage and operate a complete range of payment systems, all delivering world class solutions. The service is fully secure and bank endorsed, and utilises a range of industry standard and WorldPay unique security and fraud prevention systems, combined with fault tolerant secure server networks and firewalls. The activities of WorldPay are focused solely on the secure electronic collection, management, accounting and payment of money.

The prices look great, but what about the delivery charges?
Our postage & packaging is charged at £4.50 to the UK, regardless of how many products you buy. We have negotiated a 10kg price for the Channel Islands & Eire of £17.50 please email for this service.

How quickly will my order be delivered?
We aim to carry all products in stock for immediate delivery. If an item is temporarily unavailable you will be informed by e-mail and offered an alternative if available.

What if I am disappointed?
We feature photos and descriptions of our products on the Internet and in our 28 page catalogue and hope that you can clearly see what you are ordering but if the product does not come up to your expectations we would be happy to exchange it or give a complete refund.

Do you pass on my details to other companies?
Definitely not. We value our privacy, and we know that you do too.