Ordering Information

TERMS AND CONDITIONS

The following terms and conditions apply to all transactions on UK-hooks website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. These terms and conditions also extend to cover mail order sales not sold via the website. We recommend that you read them carefully and print a copy for future reference.

General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods
The descriptions given are believed to accurate to the best of our knowledge. We would however recommend that you check specific technical details of products with the manufacturer if in doubt. We supply products as supplied to us from the manufacturer.

Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery
At present we can only offer delivery to UK mainland addresses and costs £8.50. Delivery is shown at the checkout and is applicable to UK Mainland addresses. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.

Delivery Times
Delivery will normally be made within 3-5 days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 2 days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.

If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

Product Guarantees - General
All products supplied are covered by the terms and conditions of the Manufacturer's where applicable. We recommend that you contact the manufacturer if you need to confirm any terms of the guarantee. This does not affect any statutory rights that you may have.

Cancellation of Orders:
RETURNS POLICY

No Fault Returns.
You are entitled to withdraw from this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unopened and ‘as new’ in their original packaging including all manuals and accessories. You must notify us within 7 days from date of delivery and we will issue you with a Returns Authorisation Number. Returns Authorisation number will be valid for 14 days and it will be your responsibility to return the goods to us at your own cost and risk. Goods received back in any condition other than ‘as new’ will be returned back to you. Please note it is your responsibility to ensure that the goods you order are specified to meet your intended purpose. We therefore recommend that you independently research the goods before you purchase them from us.

Faulty Returns.
If a product is deemed to be faulty please contact us within 7 days from the delivery date. You can then either return the faulty item directly and we will refund the postage. Upon receipt of the goods and confirmation of the fault you will be offered the following options:

1. A replacement – this item will be shipped to you at our own expense.

2. A full refund – provided the item has been verified faulty and is complete with all accessories in its original packaging.

If the product is not deemed to be faulty by our staff then you will be offered the following options:

1. Return of the goods – the cost of delivery charged to you.
2. Refund – the invoice cost less any applicable delivery charges provided the product is ‘as new’ and complete with all accessories in its original packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you.

N.B. This returns policy does not affect your legal rights.